{"id":294841,"date":"2023-11-21T08:27:10","date_gmt":"2023-11-21T16:27:10","guid":{"rendered":"https:\/\/www.saastr.com\/?p=294841"},"modified":"2023-11-21T12:22:37","modified_gmt":"2023-11-21T20:22:37","slug":"5-ways-to-leverage-ai-in-tech-with-freshworks-cio-prasad-ramakrishnan","status":"publish","type":"post","link":"https:\/\/www.saastr.com\/5-ways-to-leverage-ai-in-tech-with-freshworks-cio-prasad-ramakrishnan\/","title":{"rendered":"5 Ways To Leverage AI in Tech with Freshworks CIO Prasad Ramakrishnan"},"content":{"rendered":"<p style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">People have said \u201cAI\u201d more this year than any other year combined. Everyone is looking forward to what AI can do for them in business.\u00a0<\/span><\/p>\n<p style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">In a recent Workshop Wednesday, held every Wednesday at 10 a.m. PST, the CIO and SVP of IT at Freshworks, Prasad Ramakrishnan, shares five ways organizations can leverage AI to solve problems and grow.\u00a0<\/span><\/p>\n<p style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">\u201cDon\u2019t be a solution looking for a problem,\u201d Prasad says. Instead, look for a problem to solve.\u00a0<\/span><\/p>\n<p style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">We\u2019ve been through big data and tech hype cycles since the early 2000s \u2014 when businesses were considered dead if they didn\u2019t have a website, and mobile was everything.\u00a0<\/span><\/p>\n<p style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">But this AI wave is slightly different. It isn\u2019t new! AI has been around for 30-40 years now. What\u2019s different is the aspect of generative AI. Instead of using AI tools only to analyze and automate things, it\u2019s being used to create content.\u00a0<\/span><span style=\"font-weight: 400;\">AI is enabling businesses to do a lot more than they could on human power alone.\u00a0<\/span><\/p>\n<p style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">So, let\u2019s look at five tips for how you can access the true value of AI.\u00a0<\/span><\/p>\n<p><iframe title=\"5 Tips for Showing the True Value of Your AI with Freshworks\" width=\"1080\" height=\"608\" data-src=\"https:\/\/www.youtube.com\/embed\/neiDBgjyrLs?feature=oembed&#038;enablejsapi=1&#038;origin=https:\/\/www.saastr.com\"  allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" allowfullscreen src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" class=\"lazyload\" data-load-mode=\"1\"><\/iframe><\/p>\n<h2><span style=\"font-weight: 400;\">Tip #1: Leverage AI to Enhance the User Experience (UX)<\/span><\/h2>\n<p style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">From an overall value proposition perspective, every company wants to enhance the user experience. They want employees and customers to have the best possible experience.\u00a0<\/span><\/p>\n<p style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">\u201cUser experience\u201d wasn\u2019t a mainstream term 5-6 years ago, and now it\u2019s a primary focus for most companies. Without the users, you have no business.\u00a0<\/span><span style=\"font-weight: 400;\">Let\u2019s look at an example.\u00a0<\/span><\/p>\n<p style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">When someone is asking for support, it can be frustrating to explain your situation over and over to multiple people. An AI-driven virtual agent eliminates that with a roundtrip conversation in a humanizing way.\u00a0<\/span><\/p>\n<p><img data-recalc-dims=\"1\" decoding=\"async\" class=\"size-medium wp-image-294965 aligncenter lazyload\" data-src=\"https:\/\/i0.wp.com\/www.saastr.com\/wp-content\/uploads\/2023\/11\/SaaStr-Workshop-Wednesday-Nov-8-Prasad-Ramakrishnan-Freshworks-2.pptx.png?resize=600%2C338&#038;quality=70&#038;ssl=1\" alt=\"\" width=\"600\" height=\"338\" data-srcset=\"https:\/\/www.saastr.com\/wp-content\/uploads\/2023\/11\/SaaStr-Workshop-Wednesday-Nov-8-Prasad-Ramakrishnan-Freshworks-2.pptx-600x338.png 600w, https:\/\/www.saastr.com\/wp-content\/uploads\/2023\/11\/SaaStr-Workshop-Wednesday-Nov-8-Prasad-Ramakrishnan-Freshworks-2.pptx-480x270.png 480w\" data-sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) 600px, 100vw\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 600px; --smush-placeholder-aspect-ratio: 600\/338;\" \/><noscript><img data-recalc-dims=\"1\" decoding=\"async\" class=\"size-medium wp-image-294965 aligncenter\" src=\"https:\/\/i0.wp.com\/www.saastr.com\/wp-content\/uploads\/2023\/11\/SaaStr-Workshop-Wednesday-Nov-8-Prasad-Ramakrishnan-Freshworks-2.pptx.png?resize=600%2C338&#038;quality=70&#038;ssl=1\" alt=\"\" width=\"600\" height=\"338\" srcset=\"https:\/\/www.saastr.com\/wp-content\/uploads\/2023\/11\/SaaStr-Workshop-Wednesday-Nov-8-Prasad-Ramakrishnan-Freshworks-2.pptx-600x338.png 600w, https:\/\/www.saastr.com\/wp-content\/uploads\/2023\/11\/SaaStr-Workshop-Wednesday-Nov-8-Prasad-Ramakrishnan-Freshworks-2.pptx-480x270.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) 600px, 100vw\" \/><\/noscript><\/p>\n<p style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Back in the day, AI was \u201cPress 1 for x. Press 2 for x. Press 0 to speak to an operator.\u201d Everyone pressed zero because no one wanted to talk to a robot. Generative AI changes the game, though, because it provides a more intuitive human experience.\u00a0<\/span><\/p>\n<p style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">And what about language translation? Many businesses have customers all over the world, and sometimes, they may not speak English. But you still have to be able to serve the needs of customers and employees in different geographic locations.\u00a0<\/span><span style=\"font-weight: 400;\">But you can only hire so many translators. There is a linearity factor where you can\u2019t 100x your employee count just because you went from $1M to $100M. Leveraging AI helps you achieve scale while still serving the needs of a broad customer base.\u00a0<\/span><\/p>\n<p style=\"font-weight: 400;\"><b>The Takeaways \u2014<\/b><\/p>\n<p style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">You don\u2019t need to add more customer service agents. AI can humanize the experience from an end-user perspective and serve the needs of automating and expanding your reach with personalization.\u00a0<\/span><\/p>\n<p style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">You can use AI to enhance user experiences through:<\/span><\/p>\n<ul style=\"font-weight: 400;\">\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Call deflection and virtual agents to humanize interactions.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Providing local support in diverse global locations.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Personalizing user experiences.\u00a0<\/span><\/li>\n<\/ul>\n<h2><span style=\"font-weight: 400;\">Tip #2: Rapidly Scale Across The Globe With AI Onboarding and Training<\/span><\/h2>\n<p style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Imagine bringing a whole bunch of employees into your organization. Typically, when a person comes into your team, you buddy them up with an existing member to show how things are done.\u00a0<\/span><span style=\"font-weight: 400;\">If you\u2019re scaling across the globe with a team working remotely and in the office, you won\u2019t always have a buddy to sit next to.<\/span><\/p>\n<p style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">So, how do you train and onboard new employees and make them productive?\u00a0<\/span><\/p>\n<p style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">By having AI as the onboarding and training co-pilot. For example, if you&#8217;re composing an email to a prospect, a person making a buying decision, or even an angry customer, what is this new person to do?\u00a0<\/span><\/p>\n<p><img data-recalc-dims=\"1\" decoding=\"async\" class=\"size-medium wp-image-294966 aligncenter lazyload\" data-src=\"https:\/\/i0.wp.com\/www.saastr.com\/wp-content\/uploads\/2023\/11\/SaaStr-Workshop-Wednesday-Nov-8-Prasad-Ramakrishnan-Freshworks-2.pptx-1.png?resize=600%2C338&#038;quality=70&#038;ssl=1\" alt=\"\" width=\"600\" height=\"338\" data-srcset=\"https:\/\/www.saastr.com\/wp-content\/uploads\/2023\/11\/SaaStr-Workshop-Wednesday-Nov-8-Prasad-Ramakrishnan-Freshworks-2.pptx-1-600x338.png 600w, https:\/\/www.saastr.com\/wp-content\/uploads\/2023\/11\/SaaStr-Workshop-Wednesday-Nov-8-Prasad-Ramakrishnan-Freshworks-2.pptx-1-480x270.png 480w\" data-sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) 600px, 100vw\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 600px; --smush-placeholder-aspect-ratio: 600\/338;\" \/><noscript><img data-recalc-dims=\"1\" decoding=\"async\" class=\"size-medium wp-image-294966 aligncenter\" src=\"https:\/\/i0.wp.com\/www.saastr.com\/wp-content\/uploads\/2023\/11\/SaaStr-Workshop-Wednesday-Nov-8-Prasad-Ramakrishnan-Freshworks-2.pptx-1.png?resize=600%2C338&#038;quality=70&#038;ssl=1\" alt=\"\" width=\"600\" height=\"338\" srcset=\"https:\/\/www.saastr.com\/wp-content\/uploads\/2023\/11\/SaaStr-Workshop-Wednesday-Nov-8-Prasad-Ramakrishnan-Freshworks-2.pptx-1-600x338.png 600w, https:\/\/www.saastr.com\/wp-content\/uploads\/2023\/11\/SaaStr-Workshop-Wednesday-Nov-8-Prasad-Ramakrishnan-Freshworks-2.pptx-1-480x270.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) 600px, 100vw\" \/><\/noscript><\/p>\n<p style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Lean into the AI co-pilot. It can generate a draft based on the context of the ticket, sales deal, marketing program you\u2019re using, etc. Then, you, as the human, can enhance and further personalize and enable the sales engineer to become much more productive.\u00a0<\/span><\/p>\n<p style=\"font-weight: 400;\"><b>The Takeaways \u2014\u00a0<\/b><\/p>\n<p style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">If you\u2019re rapidly scaling and don\u2019t want to scale your employees linearly, AI can play a huge role through:\u00a0<\/span><\/p>\n<ul style=\"font-weight: 400;\">\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Integration of co-pilot functionality for onboarding.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Helping sales, marketing, and support teams improve their communication.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Quick and easy learning and training modules to get employees up to speed.\u00a0<\/span><\/li>\n<\/ul>\n<h2><span style=\"font-weight: 400;\">Tip #3: Optimize Data Platforms with AI<\/span><\/h2>\n<p style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">We have the ability to bring in large amounts of data, and the cost of processing and storage has dramatically reduced over the past 20 years. But how do you make sense of all of this excessive data from a bunch of different sources?\u00a0<\/span><\/p>\n<p style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">AI can play a role.\u00a0<\/span><\/p>\n<p style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Rather than writing code from multiple structured and unstructured sources, you can tell the AI to write a piece of Python code to bring data from one source or another into your data lake.\u00a0<\/span><\/p>\n<p><img data-recalc-dims=\"1\" decoding=\"async\" class=\"size-medium wp-image-294967 aligncenter lazyload\" data-src=\"https:\/\/i0.wp.com\/www.saastr.com\/wp-content\/uploads\/2023\/11\/SaaStr-Workshop-Wednesday-Nov-8-Prasad-Ramakrishnan-Freshworks-2.pptx-2.png?resize=600%2C338&#038;quality=70&#038;ssl=1\" alt=\"\" width=\"600\" height=\"338\" data-srcset=\"https:\/\/www.saastr.com\/wp-content\/uploads\/2023\/11\/SaaStr-Workshop-Wednesday-Nov-8-Prasad-Ramakrishnan-Freshworks-2.pptx-2-600x338.png 600w, https:\/\/www.saastr.com\/wp-content\/uploads\/2023\/11\/SaaStr-Workshop-Wednesday-Nov-8-Prasad-Ramakrishnan-Freshworks-2.pptx-2-480x270.png 480w\" data-sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) 600px, 100vw\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 600px; --smush-placeholder-aspect-ratio: 600\/338;\" \/><noscript><img data-recalc-dims=\"1\" decoding=\"async\" class=\"size-medium wp-image-294967 aligncenter\" src=\"https:\/\/i0.wp.com\/www.saastr.com\/wp-content\/uploads\/2023\/11\/SaaStr-Workshop-Wednesday-Nov-8-Prasad-Ramakrishnan-Freshworks-2.pptx-2.png?resize=600%2C338&#038;quality=70&#038;ssl=1\" alt=\"\" width=\"600\" height=\"338\" srcset=\"https:\/\/www.saastr.com\/wp-content\/uploads\/2023\/11\/SaaStr-Workshop-Wednesday-Nov-8-Prasad-Ramakrishnan-Freshworks-2.pptx-2-600x338.png 600w, https:\/\/www.saastr.com\/wp-content\/uploads\/2023\/11\/SaaStr-Workshop-Wednesday-Nov-8-Prasad-Ramakrishnan-Freshworks-2.pptx-2-480x270.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) 600px, 100vw\" \/><\/noscript><\/p>\n<p style=\"font-weight: 400;\"><b>The Takeaway \u2014<\/b><\/p>\n<p style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">AI would give you the starting points of code. It would also allow you to reduce cycle time to value from the point of view of bringing in data and analyzing that data.\u00a0<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Tip #4: AI for Cause and Effect Analysis<\/span><\/h2>\n<p style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Most everyone has a data platform where they bring data from multiple sources and extract insights from it \u2014 like average customer satisfaction, deal lifecycle, etc. Let\u2019s say the data shows 80% of your customers are happy, 10% are neutral, and 10% are extremely unhappy.\u00a0<\/span><\/p>\n<p style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">What would you do?\u00a0<\/span><\/p>\n<p style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Focus on that remaining 10% to see why they\u2019re unhappy and, ideally, increase that happiness. This is where AI can be deployed. Not only would it identify the patterns and correlation between the data to bring back these insights, but it would also provide insights into why those customers are unhappy in the first place.\u00a0<\/span><\/p>\n<p><img data-recalc-dims=\"1\" decoding=\"async\" class=\"size-medium wp-image-294968 aligncenter lazyload\" data-src=\"https:\/\/i0.wp.com\/www.saastr.com\/wp-content\/uploads\/2023\/11\/SaaStr-Workshop-Wednesday-Nov-8-Prasad-Ramakrishnan-Freshworks-2.pptx-3.png?resize=600%2C338&#038;quality=70&#038;ssl=1\" alt=\"\" width=\"600\" height=\"338\" data-srcset=\"https:\/\/www.saastr.com\/wp-content\/uploads\/2023\/11\/SaaStr-Workshop-Wednesday-Nov-8-Prasad-Ramakrishnan-Freshworks-2.pptx-3-600x338.png 600w, https:\/\/www.saastr.com\/wp-content\/uploads\/2023\/11\/SaaStr-Workshop-Wednesday-Nov-8-Prasad-Ramakrishnan-Freshworks-2.pptx-3-480x270.png 480w\" data-sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) 600px, 100vw\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 600px; --smush-placeholder-aspect-ratio: 600\/338;\" \/><noscript><img data-recalc-dims=\"1\" decoding=\"async\" class=\"size-medium wp-image-294968 aligncenter\" src=\"https:\/\/i0.wp.com\/www.saastr.com\/wp-content\/uploads\/2023\/11\/SaaStr-Workshop-Wednesday-Nov-8-Prasad-Ramakrishnan-Freshworks-2.pptx-3.png?resize=600%2C338&#038;quality=70&#038;ssl=1\" alt=\"\" width=\"600\" height=\"338\" srcset=\"https:\/\/www.saastr.com\/wp-content\/uploads\/2023\/11\/SaaStr-Workshop-Wednesday-Nov-8-Prasad-Ramakrishnan-Freshworks-2.pptx-3-600x338.png 600w, https:\/\/www.saastr.com\/wp-content\/uploads\/2023\/11\/SaaStr-Workshop-Wednesday-Nov-8-Prasad-Ramakrishnan-Freshworks-2.pptx-3-480x270.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) 600px, 100vw\" \/><\/noscript><\/p>\n<p style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Instead of fishing for this information, AI serves it to you, and now you can make a data-driven decision for your company.\u00a0<\/span><span style=\"font-weight: 400;\">This is where the cycle time between the time data is consumed and the time it is analyzed is shortened.\u00a0<\/span><\/p>\n<p style=\"font-weight: 400;\"><b>The Takeaway \u2014<\/b><\/p>\n<p style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Say you learn that there are a lot of returns from a warehouse. With AI, you can identify this issue before it\u2019s too late. You can change where you\u2019re shipping from or solve the issue at the warehouse and save your business from a lot of problems.\u00a0<\/span><\/p>\n<p style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">AI uses data from many sources and provides insights to save your business time, money, and headache.\u00a0<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Tip #5: Manage and Summarize Emails with AI<\/span><\/h2>\n<p style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Thanks to ChatGPT and GPT4, you can create a lot of content. You can make movies with movie star look-alikes who are actually AI avatars. You can even have AI write entire fiction novels if you want it to.\u00a0<\/span><\/p>\n<p style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">From an internal business context, you could also use it to summarize emails, support tickets, and meetings.\u00a0<\/span><\/p>\n<p style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">For example, someone calls for support, and a level 1 agent takes care of it but can\u2019t solve it. So, it goes to level 2 and so on. What happens is the level 1 or 2 person summarizes the issue to the next person, so the new agent doesn\u2019t have to read through 500 chat messages. This is tedious.\u00a0<\/span><\/p>\n<p><img data-recalc-dims=\"1\" decoding=\"async\" class=\"size-medium wp-image-294969 aligncenter lazyload\" data-src=\"https:\/\/i0.wp.com\/www.saastr.com\/wp-content\/uploads\/2023\/11\/SaaStr-Workshop-Wednesday-Nov-8-Prasad-Ramakrishnan-Freshworks-2.pptx-4.png?resize=600%2C338&#038;quality=70&#038;ssl=1\" alt=\"\" width=\"600\" height=\"338\" data-srcset=\"https:\/\/www.saastr.com\/wp-content\/uploads\/2023\/11\/SaaStr-Workshop-Wednesday-Nov-8-Prasad-Ramakrishnan-Freshworks-2.pptx-4-600x338.png 600w, https:\/\/www.saastr.com\/wp-content\/uploads\/2023\/11\/SaaStr-Workshop-Wednesday-Nov-8-Prasad-Ramakrishnan-Freshworks-2.pptx-4-480x270.png 480w\" data-sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) 600px, 100vw\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 600px; --smush-placeholder-aspect-ratio: 600\/338;\" \/><noscript><img data-recalc-dims=\"1\" decoding=\"async\" class=\"size-medium wp-image-294969 aligncenter\" src=\"https:\/\/i0.wp.com\/www.saastr.com\/wp-content\/uploads\/2023\/11\/SaaStr-Workshop-Wednesday-Nov-8-Prasad-Ramakrishnan-Freshworks-2.pptx-4.png?resize=600%2C338&#038;quality=70&#038;ssl=1\" alt=\"\" width=\"600\" height=\"338\" srcset=\"https:\/\/www.saastr.com\/wp-content\/uploads\/2023\/11\/SaaStr-Workshop-Wednesday-Nov-8-Prasad-Ramakrishnan-Freshworks-2.pptx-4-600x338.png 600w, https:\/\/www.saastr.com\/wp-content\/uploads\/2023\/11\/SaaStr-Workshop-Wednesday-Nov-8-Prasad-Ramakrishnan-Freshworks-2.pptx-4-480x270.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) 600px, 100vw\" \/><\/noscript><\/p>\n<p style=\"font-weight: 400;\"><b>The Takeaway \u2014<\/b><\/p>\n<p style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">AI can help summarize the context of a ticket, emails, meetings, and anything else, drastically reducing the time spent writing, summarizing, and trying to figure out what happened before a situation arises with a support person or salesperson.\u00a0<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Key Takeaways for the True Value of AI\u00a0<\/span><\/h2>\n<p style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Five ways you can or will be able to leverage AI very soon include:<\/span><\/p>\n<ol style=\"font-weight: 400;\">\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">To enhance your user experience (UX).\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">To seamlessly onboard and train for rapid growth.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">To optimize data platforms.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">For cause and effect analysis.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">To manage and summarize emails.\u00a0<\/span><\/li>\n<\/ol>\n<p><br style=\"font-weight: 400;\" \/><img data-recalc-dims=\"1\" decoding=\"async\" class=\"size-medium wp-image-294970 aligncenter lazyload\" data-src=\"https:\/\/i0.wp.com\/www.saastr.com\/wp-content\/uploads\/2023\/11\/SaaStr-Workshop-Wednesday-Nov-8-Prasad-Ramakrishnan-Freshworks-2.pptx-5.png?resize=600%2C338&#038;quality=70&#038;ssl=1\" alt=\"\" width=\"600\" height=\"338\" data-srcset=\"https:\/\/www.saastr.com\/wp-content\/uploads\/2023\/11\/SaaStr-Workshop-Wednesday-Nov-8-Prasad-Ramakrishnan-Freshworks-2.pptx-5-600x338.png 600w, https:\/\/www.saastr.com\/wp-content\/uploads\/2023\/11\/SaaStr-Workshop-Wednesday-Nov-8-Prasad-Ramakrishnan-Freshworks-2.pptx-5-480x270.png 480w\" data-sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) 600px, 100vw\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 600px; --smush-placeholder-aspect-ratio: 600\/338;\" \/><noscript><img data-recalc-dims=\"1\" decoding=\"async\" class=\"size-medium wp-image-294970 aligncenter\" src=\"https:\/\/i0.wp.com\/www.saastr.com\/wp-content\/uploads\/2023\/11\/SaaStr-Workshop-Wednesday-Nov-8-Prasad-Ramakrishnan-Freshworks-2.pptx-5.png?resize=600%2C338&#038;quality=70&#038;ssl=1\" alt=\"\" width=\"600\" height=\"338\" srcset=\"https:\/\/www.saastr.com\/wp-content\/uploads\/2023\/11\/SaaStr-Workshop-Wednesday-Nov-8-Prasad-Ramakrishnan-Freshworks-2.pptx-5-600x338.png 600w, https:\/\/www.saastr.com\/wp-content\/uploads\/2023\/11\/SaaStr-Workshop-Wednesday-Nov-8-Prasad-Ramakrishnan-Freshworks-2.pptx-5-480x270.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) 600px, 100vw\" \/><\/noscript><\/p>\n<p><iframe title=\"5 Tips for Showing the True Value of Your AI with Freshworks\" width=\"1080\" height=\"608\" data-src=\"https:\/\/www.youtube.com\/embed\/neiDBgjyrLs?feature=oembed\"  allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" class=\"lazyload\" data-load-mode=\"1\"><\/iframe><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The CIO and SVP of IT at Freshworks, Prasad Ramakrishnan, shares five ways organizations can leverage AI to solve problems and grow, including improving: user experience, onboarding, data analytics, GTM analysis and faster email communication. <\/p>\n","protected":false},"author":13,"featured_media":294964,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","om_disable_all_campaigns":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"_wpscp_schedule_draft_date":"","_wpscp_schedule_republish_date":"","_wpscppro_advance_schedule":false,"_wpscppro_advance_schedule_date":"","_wpscppro_custom_social_share_image":0,"_facebook_share_type":"","_twitter_share_type":"","_linkedin_share_type":"","_pinterest_share_type":"","_linkedin_share_type_page":"","_instagram_share_type":"","_medium_share_type":"","_threads_share_type":"","_selected_social_profile":[]},"categories":[24898,31,29,122,24894],"tags":[],"class_list":["post-294841","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ai","category-blog-posts","category-early","category-featured-videos","category-workshop-wednesdays"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"https:\/\/i0.wp.com\/www.saastr.com\/wp-content\/uploads\/2023\/11\/YT-Thumbnail-Workshop-Wednesday-Speaker-Screenshot-6.png?fit=1000%2C563&quality=70&ssl=1","jetpack_shortlink":"https:\/\/wp.me\/p5oib2-1eHv","jetpack_sharing_enabled":true,"fifu_image_url":"https:\/\/www.saastr.com\/wp-content\/uploads\/2023\/11\/SaaStr-Workshop-Wednesday-Nov-8-Prasad-Ramakrishnan-Freshworks-2.pptx-600x338.png","_links":{"self":[{"href":"https:\/\/www.saastr.com\/wp-json\/wp\/v2\/posts\/294841","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.saastr.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.saastr.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.saastr.com\/wp-json\/wp\/v2\/users\/13"}],"replies":[{"embeddable":true,"href":"https:\/\/www.saastr.com\/wp-json\/wp\/v2\/comments?post=294841"}],"version-history":[{"count":0,"href":"https:\/\/www.saastr.com\/wp-json\/wp\/v2\/posts\/294841\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.saastr.com\/wp-json\/wp\/v2\/media\/294964"}],"wp:attachment":[{"href":"https:\/\/www.saastr.com\/wp-json\/wp\/v2\/media?parent=294841"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.saastr.com\/wp-json\/wp\/v2\/categories?post=294841"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.saastr.com\/wp-json\/wp\/v2\/tags?post=294841"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}