{"id":304250,"date":"2024-11-20T07:10:26","date_gmt":"2024-11-20T15:10:26","guid":{"rendered":"https:\/\/www.saastr.com\/?p=304250"},"modified":"2024-12-02T10:13:05","modified_gmt":"2024-12-02T18:13:05","slug":"5-interesting-learnings-from-servicetitan-at-in-arr","status":"publish","type":"post","link":"https:\/\/www.saastr.com\/5-interesting-learnings-from-servicetitan-at-in-arr\/","title":{"rendered":"5 Interesting Learnings from ServiceTitan at $700,000,000 in ARR"},"content":{"rendered":"<p><img data-recalc-dims=\"1\" decoding=\"async\" class=\"aligncenter size-full wp-image-304769 lazyload\" data-src=\"https:\/\/i0.wp.com\/www.saastr.com\/wp-content\/uploads\/2024\/11\/5-interesting-things-about-.jpg?resize=560%2C315&#038;quality=70&#038;ssl=1\" alt=\"\" width=\"560\" height=\"315\" data-srcset=\"https:\/\/www.saastr.com\/wp-content\/uploads\/2024\/11\/5-interesting-things-about-.jpg 560w, https:\/\/www.saastr.com\/wp-content\/uploads\/2024\/11\/5-interesting-things-about--480x270.jpg 480w\" data-sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) 560px, 100vw\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 560px; --smush-placeholder-aspect-ratio: 560\/315;\" \/><noscript><img data-recalc-dims=\"1\" decoding=\"async\" class=\"aligncenter size-full wp-image-304769\" src=\"https:\/\/i0.wp.com\/www.saastr.com\/wp-content\/uploads\/2024\/11\/5-interesting-things-about-.jpg?resize=560%2C315&#038;quality=70&#038;ssl=1\" alt=\"\" width=\"560\" height=\"315\" srcset=\"https:\/\/www.saastr.com\/wp-content\/uploads\/2024\/11\/5-interesting-things-about-.jpg 560w, https:\/\/www.saastr.com\/wp-content\/uploads\/2024\/11\/5-interesting-things-about--480x270.jpg 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) 560px, 100vw\" \/><\/noscript><\/p>\n<p>So ServiceTitan has filed to IPO, and will be just the 4th SaaS IPO since 2021, after <span style=\"text-decoration: underline;\"><a href=\"https:\/\/www.saastr.com\/how-to-build-a-product-customers-love-and-drive-nearly-1b-in-revenue-along-the-way-with-klaviyo-ceo-andrew-bialecki\/\">Klaviyo<\/a><\/span>, <span style=\"text-decoration: underline;\"><a href=\"https:\/\/www.saastr.com\/5-interesting-learnings-from-rubrik-at-920000000-in-arr\/\">Rubrik<\/a><\/span> and <a href=\"https:\/\/www.saastr.com\/5-interesting-learnings-from-onestream-at-480000000-in-arr\/\"><u>OneStream<\/u><\/a>.<\/p>\n<p>It\u2019s another very, very good one. \u00a0And all four are IPO\u2019ing \/ IPO\u2019d at well above $500,000,000 in ARR. \u00a0A high bar indeed.<\/p>\n<p>ServiceTItan is SaaS for plumbing, HVAC and now many other trades. \u00a0It\u2019s true ERP \/ operating system for the, handling everything from orders to CRM to marketing to payments. \u00a0It\u2019s a good one:)<\/p>\n<blockquote class=\"twitter-tweet\" data-width=\"550\" data-dnt=\"true\">\n<p lang=\"en\" dir=\"ltr\">Service Titan will be just the 4th SaaS IPO since 2021 <\/p>\n<p>\u25b6\ufe0f 3 of 4 from outside SF Bay<\/p>\n<p>\u23e9 0 of 4 from YC<\/p>\n<p>I&#39;d do both, SF and YC<\/p>\n<p>But a reminder there are many paths to success<\/p>\n<p>&mdash; Jason \u2728\ud83d\udc7eSaaStr 2025 is May 13-15\u2728 Lemkin (@jasonlk) <a href=\"https:\/\/twitter.com\/jasonlk\/status\/1858610938091630635?ref_src=twsrc%5Etfw\">November 18, 2024<\/a><\/p><\/blockquote>\n<p><script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script><\/p>\n<h3><strong>Key metrics:<\/strong><\/h3>\n<ul>\n<li>$700,000,000+ ARR<\/li>\n<li>24% Growth<\/li>\n<li>110% NRR from Mid-Sized and SMB Customers<\/li>\n<li>But not yet profitable (which may hurt them a bit at IPO, we\u2019ll see)<\/li>\n<\/ul>\n<p><img data-recalc-dims=\"1\" decoding=\"async\" class=\"aligncenter size-large wp-image-304251 lazyload\" data-src=\"https:\/\/i0.wp.com\/www.saastr.com\/wp-content\/uploads\/2024\/11\/IMG_6806.jpeg?resize=860%2C1080&#038;quality=70&#038;ssl=1\" alt=\"\" width=\"860\" height=\"1080\" data-srcset=\"https:\/\/www.saastr.com\/wp-content\/uploads\/2024\/11\/IMG_6806-860x1080.jpeg 860w, https:\/\/www.saastr.com\/wp-content\/uploads\/2024\/11\/IMG_6806-480x603.jpeg 480w\" data-sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) 860px, 100vw\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 860px; --smush-placeholder-aspect-ratio: 860\/1080;\" \/><noscript><img data-recalc-dims=\"1\" decoding=\"async\" class=\"aligncenter size-large wp-image-304251\" src=\"https:\/\/i0.wp.com\/www.saastr.com\/wp-content\/uploads\/2024\/11\/IMG_6806.jpeg?resize=860%2C1080&#038;quality=70&#038;ssl=1\" alt=\"\" width=\"860\" height=\"1080\" srcset=\"https:\/\/www.saastr.com\/wp-content\/uploads\/2024\/11\/IMG_6806-860x1080.jpeg 860w, https:\/\/www.saastr.com\/wp-content\/uploads\/2024\/11\/IMG_6806-480x603.jpeg 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) 860px, 100vw\" \/><\/noscript><\/p>\n<h3><strong>5 Interesting Learnings:<\/strong><\/h3>\n<h3>#<strong>1. \u00a0110% NRR and 95% GRR from Mid-Sized Customers and SMBs<\/strong><\/h3>\n<p>How do they do it from smaller and medium businesses? \u00a0 They key Is not just to be a tool. \u00a0ServiceTitan does everything for tradespeople, from orders to billing and payments and more. \u00a0They call themselves \u201cThe operating system for the trades\u201d, and you probably need to build one (a true, complete vertical SaaS OS) to hit 100%+ NRR. \u00a0And as we will see below, ServiceTitan has also gone relatively upmarket over time.<\/p>\n<p><img data-recalc-dims=\"1\" decoding=\"async\" class=\"aligncenter size-large wp-image-304254 lazyload\" data-src=\"https:\/\/i0.wp.com\/www.saastr.com\/wp-content\/uploads\/2024\/11\/IMG_6807.jpeg?resize=835%2C1080&#038;quality=70&#038;ssl=1\" alt=\"\" width=\"835\" height=\"1080\" data-srcset=\"https:\/\/www.saastr.com\/wp-content\/uploads\/2024\/11\/IMG_6807-835x1080.jpeg 835w, https:\/\/www.saastr.com\/wp-content\/uploads\/2024\/11\/IMG_6807-480x621.jpeg 480w\" data-sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) 835px, 100vw\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 835px; --smush-placeholder-aspect-ratio: 835\/1080;\" \/><noscript><img data-recalc-dims=\"1\" decoding=\"async\" class=\"aligncenter size-large wp-image-304254\" src=\"https:\/\/i0.wp.com\/www.saastr.com\/wp-content\/uploads\/2024\/11\/IMG_6807.jpeg?resize=835%2C1080&#038;quality=70&#038;ssl=1\" alt=\"\" width=\"835\" height=\"1080\" srcset=\"https:\/\/www.saastr.com\/wp-content\/uploads\/2024\/11\/IMG_6807-835x1080.jpeg 835w, https:\/\/www.saastr.com\/wp-content\/uploads\/2024\/11\/IMG_6807-480x621.jpeg 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) 835px, 100vw\" \/><\/noscript><\/p>\n<h3>#<strong>2. \u00a03,000 Employees, So About $230,000 in Revenue Per Employee<\/strong><\/h3>\n<p>This isn\u2019t super efficient compared to some, which are often at $300,000-$400,000 in revenue per employee post-IPO. \u00a0Making SMBs happy can take more people. \u00a0It\u2019s more customers for every dollar.<\/p>\n<p><img data-recalc-dims=\"1\" decoding=\"async\" class=\"aligncenter size-full wp-image-304255 lazyload\" data-src=\"https:\/\/i0.wp.com\/www.saastr.com\/wp-content\/uploads\/2024\/11\/IMG_6808-scaled.jpeg?resize=1000%2C250&#038;quality=70&#038;ssl=1\" alt=\"\" width=\"1000\" height=\"250\" data-srcset=\"https:\/\/www.saastr.com\/wp-content\/uploads\/2024\/11\/IMG_6808-scaled.jpeg 1000w, https:\/\/www.saastr.com\/wp-content\/uploads\/2024\/11\/IMG_6808-980x245.jpeg 980w, https:\/\/www.saastr.com\/wp-content\/uploads\/2024\/11\/IMG_6808-480x120.jpeg 480w\" data-sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1000px, 100vw\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 1000px; --smush-placeholder-aspect-ratio: 1000\/250;\" \/><noscript><img data-recalc-dims=\"1\" decoding=\"async\" class=\"aligncenter size-full wp-image-304255\" src=\"https:\/\/i0.wp.com\/www.saastr.com\/wp-content\/uploads\/2024\/11\/IMG_6808-scaled.jpeg?resize=1000%2C250&#038;quality=70&#038;ssl=1\" alt=\"\" width=\"1000\" height=\"250\" srcset=\"https:\/\/www.saastr.com\/wp-content\/uploads\/2024\/11\/IMG_6808-scaled.jpeg 1000w, https:\/\/www.saastr.com\/wp-content\/uploads\/2024\/11\/IMG_6808-980x245.jpeg 980w, https:\/\/www.saastr.com\/wp-content\/uploads\/2024\/11\/IMG_6808-480x120.jpeg 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1000px, 100vw\" \/><\/noscript><\/p>\n<h3>#<strong>3. \u00a0$60 Billion+ of Payments Flowing Through the Platform Per Year<\/strong><\/h3>\n<p>ServiceTitan gets more revenue from software than payments, but both are critical to being the OS for the trades. \u00a0$60B+ of transactions and payments flow through their platform each year.<\/p>\n<p><img data-recalc-dims=\"1\" decoding=\"async\" class=\"aligncenter size-full wp-image-304256 lazyload\" data-src=\"https:\/\/i0.wp.com\/www.saastr.com\/wp-content\/uploads\/2024\/11\/IMG_6809-scaled.jpeg?resize=1000%2C77&#038;quality=70&#038;ssl=1\" alt=\"\" width=\"1000\" height=\"77\" data-srcset=\"https:\/\/www.saastr.com\/wp-content\/uploads\/2024\/11\/IMG_6809-scaled.jpeg 1000w, https:\/\/www.saastr.com\/wp-content\/uploads\/2024\/11\/IMG_6809-980x75.jpeg 980w, https:\/\/www.saastr.com\/wp-content\/uploads\/2024\/11\/IMG_6809-480x37.jpeg 480w\" data-sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1000px, 100vw\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 1000px; --smush-placeholder-aspect-ratio: 1000\/77;\" \/><noscript><img data-recalc-dims=\"1\" decoding=\"async\" class=\"aligncenter size-full wp-image-304256\" src=\"https:\/\/i0.wp.com\/www.saastr.com\/wp-content\/uploads\/2024\/11\/IMG_6809-scaled.jpeg?resize=1000%2C77&#038;quality=70&#038;ssl=1\" alt=\"\" width=\"1000\" height=\"77\" srcset=\"https:\/\/www.saastr.com\/wp-content\/uploads\/2024\/11\/IMG_6809-scaled.jpeg 1000w, https:\/\/www.saastr.com\/wp-content\/uploads\/2024\/11\/IMG_6809-980x75.jpeg 980w, https:\/\/www.saastr.com\/wp-content\/uploads\/2024\/11\/IMG_6809-480x37.jpeg 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1000px, 100vw\" \/><\/noscript><\/p>\n<h3>#<strong>4. \u00a0Focused on $10k+ ACV Customers, and Has 8,000 of Them<\/strong><\/h3>\n<p>It\u2019s hard to scale with Vertical SMB SaaS which an ACV much less than $10k. \u00a0You can start lower, but it\u2019s just hard to cross $100m-$200m+ ARR without a $10k ACV. \u00a0And this indeed is where ServiceTitan focuses. \u00a096% of its revenue comes from customers with $10k or more in annual billings. \u00a0And 50% of its revenue comes from $100k+ customers. \u00a0So ServiceTitan isn\u2019t really all that SMB \u2026 anymore.<\/p>\n<p><a href=\"https:\/\/www.sec.gov\/Archives\/edgar\/data\/1638826\/000119312524260611\/d577298ds1.htm\"><img data-recalc-dims=\"1\" decoding=\"async\" class=\"aligncenter size-large wp-image-304258 lazyload\" data-src=\"https:\/\/i0.wp.com\/www.saastr.com\/wp-content\/uploads\/2024\/11\/IMG_6810.jpeg?resize=1080%2C159&#038;quality=70&#038;ssl=1\" alt=\"\" width=\"1080\" height=\"159\" data-srcset=\"https:\/\/www.saastr.com\/wp-content\/uploads\/2024\/11\/IMG_6810-1920x282.jpeg 1080w, https:\/\/www.saastr.com\/wp-content\/uploads\/2024\/11\/IMG_6810-980x144.jpeg 980w, https:\/\/www.saastr.com\/wp-content\/uploads\/2024\/11\/IMG_6810-480x71.jpeg 480w\" data-sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1080px, 100vw\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 1080px; --smush-placeholder-aspect-ratio: 1080\/159;\" \/><noscript><img data-recalc-dims=\"1\" decoding=\"async\" class=\"aligncenter size-large wp-image-304258\" src=\"https:\/\/i0.wp.com\/www.saastr.com\/wp-content\/uploads\/2024\/11\/IMG_6810.jpeg?resize=1080%2C159&#038;quality=70&#038;ssl=1\" alt=\"\" width=\"1080\" height=\"159\" srcset=\"https:\/\/www.saastr.com\/wp-content\/uploads\/2024\/11\/IMG_6810-1920x282.jpeg 1080w, https:\/\/www.saastr.com\/wp-content\/uploads\/2024\/11\/IMG_6810-980x144.jpeg 980w, https:\/\/www.saastr.com\/wp-content\/uploads\/2024\/11\/IMG_6810-480x71.jpeg 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1080px, 100vw\" \/><\/noscript><\/a><\/p>\n<h3>#<strong>5. \u00a0$100k+ Customer Count Doubled in Past 2 Years, Now 50% of Revenue<\/strong><\/h3>\n<p>Another metric showing how ServiceTitan has marched more and more upmarket at scale. \u00a0Its roots are very SMB, but to cross $1B+ in ARR, it\u2019s needed to focus on $100k+ deals.<\/p>\n<p><a href=\"https:\/\/www.sec.gov\/Archives\/edgar\/data\/1638826\/000119312524260611\/d577298ds1.htm\"><img data-recalc-dims=\"1\" decoding=\"async\" class=\"aligncenter size-large wp-image-304261 lazyload\" data-src=\"https:\/\/i0.wp.com\/www.saastr.com\/wp-content\/uploads\/2024\/11\/IMG_6811.jpeg?resize=1080%2C78&#038;quality=70&#038;ssl=1\" alt=\"\" width=\"1080\" height=\"78\" data-srcset=\"https:\/\/www.saastr.com\/wp-content\/uploads\/2024\/11\/IMG_6811-1920x138.jpeg 1080w, https:\/\/www.saastr.com\/wp-content\/uploads\/2024\/11\/IMG_6811-980x71.jpeg 980w, https:\/\/www.saastr.com\/wp-content\/uploads\/2024\/11\/IMG_6811-480x35.jpeg 480w\" data-sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1080px, 100vw\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 1080px; --smush-placeholder-aspect-ratio: 1080\/78;\" \/><noscript><img data-recalc-dims=\"1\" decoding=\"async\" class=\"aligncenter size-large wp-image-304261\" src=\"https:\/\/i0.wp.com\/www.saastr.com\/wp-content\/uploads\/2024\/11\/IMG_6811.jpeg?resize=1080%2C78&#038;quality=70&#038;ssl=1\" alt=\"\" width=\"1080\" height=\"78\" srcset=\"https:\/\/www.saastr.com\/wp-content\/uploads\/2024\/11\/IMG_6811-1920x138.jpeg 1080w, https:\/\/www.saastr.com\/wp-content\/uploads\/2024\/11\/IMG_6811-980x71.jpeg 980w, https:\/\/www.saastr.com\/wp-content\/uploads\/2024\/11\/IMG_6811-480x35.jpeg 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1080px, 100vw\" \/><\/noscript><\/a><\/p>\n<p>And a few other interesting learnings:<\/p>\n<h3>#<strong>6. \u00a0They Lose Money on Professional Services, But Only 5% of Revenue<\/strong><\/h3>\n<p>ServiceTitan does change for onboarding costs, but not enough to turn a profit. \u00a0It\u2019s an investment in the future.<\/p>\n<p><img data-recalc-dims=\"1\" decoding=\"async\" class=\"aligncenter size-full wp-image-304264 lazyload\" data-src=\"https:\/\/i0.wp.com\/www.saastr.com\/wp-content\/uploads\/2024\/11\/IMG_6812-scaled.jpeg?resize=1000%2C311&#038;quality=70&#038;ssl=1\" alt=\"\" width=\"1000\" height=\"311\" data-srcset=\"https:\/\/www.saastr.com\/wp-content\/uploads\/2024\/11\/IMG_6812-scaled.jpeg 1000w, https:\/\/www.saastr.com\/wp-content\/uploads\/2024\/11\/IMG_6812-980x305.jpeg 980w, https:\/\/www.saastr.com\/wp-content\/uploads\/2024\/11\/IMG_6812-480x149.jpeg 480w\" data-sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1000px, 100vw\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 1000px; --smush-placeholder-aspect-ratio: 1000\/311;\" \/><noscript><img data-recalc-dims=\"1\" decoding=\"async\" class=\"aligncenter size-full wp-image-304264\" src=\"https:\/\/i0.wp.com\/www.saastr.com\/wp-content\/uploads\/2024\/11\/IMG_6812-scaled.jpeg?resize=1000%2C311&#038;quality=70&#038;ssl=1\" alt=\"\" width=\"1000\" height=\"311\" srcset=\"https:\/\/www.saastr.com\/wp-content\/uploads\/2024\/11\/IMG_6812-scaled.jpeg 1000w, https:\/\/www.saastr.com\/wp-content\/uploads\/2024\/11\/IMG_6812-980x305.jpeg 980w, https:\/\/www.saastr.com\/wp-content\/uploads\/2024\/11\/IMG_6812-480x149.jpeg 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1000px, 100vw\" \/><\/noscript><\/p>\n<h3>#<strong>7. \u00a0Over 3,500 Customers and Prospects Attend Their Own Customer Events<\/strong><\/h3>\n<p>Events work, even in vertical SaaS.<\/p>\n<p><img data-recalc-dims=\"1\" decoding=\"async\" class=\"aligncenter size-full wp-image-304266 lazyload\" data-src=\"https:\/\/i0.wp.com\/www.saastr.com\/wp-content\/uploads\/2024\/11\/IMG_6813-scaled.jpeg?resize=1000%2C323&#038;quality=70&#038;ssl=1\" alt=\"\" width=\"1000\" height=\"323\" data-srcset=\"https:\/\/www.saastr.com\/wp-content\/uploads\/2024\/11\/IMG_6813-scaled.jpeg 1000w, https:\/\/www.saastr.com\/wp-content\/uploads\/2024\/11\/IMG_6813-980x317.jpeg 980w, https:\/\/www.saastr.com\/wp-content\/uploads\/2024\/11\/IMG_6813-480x155.jpeg 480w\" data-sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1000px, 100vw\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 1000px; --smush-placeholder-aspect-ratio: 1000\/323;\" \/><noscript><img data-recalc-dims=\"1\" decoding=\"async\" class=\"aligncenter size-full wp-image-304266\" src=\"https:\/\/i0.wp.com\/www.saastr.com\/wp-content\/uploads\/2024\/11\/IMG_6813-scaled.jpeg?resize=1000%2C323&#038;quality=70&#038;ssl=1\" alt=\"\" width=\"1000\" height=\"323\" srcset=\"https:\/\/www.saastr.com\/wp-content\/uploads\/2024\/11\/IMG_6813-scaled.jpeg 1000w, https:\/\/www.saastr.com\/wp-content\/uploads\/2024\/11\/IMG_6813-980x317.jpeg 980w, https:\/\/www.saastr.com\/wp-content\/uploads\/2024\/11\/IMG_6813-480x155.jpeg 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1000px, 100vw\" \/><\/noscript><\/p>\n<h3>#<strong>8. \u00a0Have Dedicated Upsell Sales Teams to Sell Payments and Pro Products Post-Sale<\/strong><\/h3>\n<p>It\u2019s interesting ServiceTitan has specialized AM teams here.<\/p>\n<p><img data-recalc-dims=\"1\" decoding=\"async\" class=\"aligncenter size-full wp-image-304267 lazyload\" data-src=\"https:\/\/i0.wp.com\/www.saastr.com\/wp-content\/uploads\/2024\/11\/IMG_6815-scaled.jpeg?resize=1000%2C116&#038;quality=70&#038;ssl=1\" alt=\"\" width=\"1000\" height=\"116\" data-srcset=\"https:\/\/www.saastr.com\/wp-content\/uploads\/2024\/11\/IMG_6815-scaled.jpeg 1000w, https:\/\/www.saastr.com\/wp-content\/uploads\/2024\/11\/IMG_6815-980x114.jpeg 980w, https:\/\/www.saastr.com\/wp-content\/uploads\/2024\/11\/IMG_6815-480x56.jpeg 480w\" data-sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1000px, 100vw\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 1000px; --smush-placeholder-aspect-ratio: 1000\/116;\" \/><noscript><img data-recalc-dims=\"1\" decoding=\"async\" class=\"aligncenter size-full wp-image-304267\" src=\"https:\/\/i0.wp.com\/www.saastr.com\/wp-content\/uploads\/2024\/11\/IMG_6815-scaled.jpeg?resize=1000%2C116&#038;quality=70&#038;ssl=1\" alt=\"\" width=\"1000\" height=\"116\" srcset=\"https:\/\/www.saastr.com\/wp-content\/uploads\/2024\/11\/IMG_6815-scaled.jpeg 1000w, https:\/\/www.saastr.com\/wp-content\/uploads\/2024\/11\/IMG_6815-980x114.jpeg 980w, https:\/\/www.saastr.com\/wp-content\/uploads\/2024\/11\/IMG_6815-480x56.jpeg 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1000px, 100vw\" \/><\/noscript><\/p>\n<p>Wow. \u00a0About as good as it gets for Vertical SaaS!<\/p>\n<p>Go ServiceTitan, go!<\/p>\n<p><iframe title=\"The Most Underrated SaaS CEOs:  ServiceTitan and Klaviyo\" width=\"1080\" height=\"608\" data-src=\"https:\/\/www.youtube.com\/embed\/bMFiM7mcp7k?feature=oembed&#038;enablejsapi=1&#038;origin=https:\/\/www.saastr.com\"  allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" class=\"lazyload\" data-load-mode=\"1\"><\/iframe><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>So ServiceTitan has filed to IPO, and will be just the 4th SaaS IPO since 2021, after Klaviyo, Rubrik and OneStream. It\u2019s another very, very good one. \u00a0And all four are IPO\u2019ing \/ IPO\u2019d at well above $500,000,000 in ARR. \u00a0A high bar indeed. ServiceTItan is SaaS for plumbing, HVAC and now many other trades&#8230;. <br \/><a class=\"more-link fade\" href=\"https:\/\/www.saastr.com\/5-interesting-learnings-from-servicetitan-at-in-arr\/\">Continue Reading<\/a><\/p>\n","protected":false},"author":19,"featured_media":304769,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","om_disable_all_campaigns":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"_wpscp_schedule_draft_date":"","_wpscp_schedule_republish_date":"","_wpscppro_advance_schedule":false,"_wpscppro_advance_schedule_date":"","_wpscppro_custom_social_share_image":0,"_facebook_share_type":"","_twitter_share_type":"","_linkedin_share_type":"","_pinterest_share_type":"","_linkedin_share_type_page":"","_instagram_share_type":"","_medium_share_type":"","_threads_share_type":"","_selected_social_profile":[]},"categories":[23926,31,28],"tags":[],"class_list":["post-304250","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-5-interesting-things","category-blog-posts","category-scale"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"https:\/\/i0.wp.com\/www.saastr.com\/wp-content\/uploads\/2024\/11\/5-interesting-things-about-.jpg?fit=560%2C315&quality=70&ssl=1","jetpack_shortlink":"https:\/\/wp.me\/p5oib2-1h9g","jetpack_sharing_enabled":true,"fifu_image_url":"https:\/\/www.saastr.com\/wp-content\/uploads\/2024\/11\/IMG_6806-860x1080.jpeg","_links":{"self":[{"href":"https:\/\/www.saastr.com\/wp-json\/wp\/v2\/posts\/304250","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.saastr.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.saastr.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.saastr.com\/wp-json\/wp\/v2\/users\/19"}],"replies":[{"embeddable":true,"href":"https:\/\/www.saastr.com\/wp-json\/wp\/v2\/comments?post=304250"}],"version-history":[{"count":12,"href":"https:\/\/www.saastr.com\/wp-json\/wp\/v2\/posts\/304250\/revisions"}],"predecessor-version":[{"id":304770,"href":"https:\/\/www.saastr.com\/wp-json\/wp\/v2\/posts\/304250\/revisions\/304770"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.saastr.com\/wp-json\/wp\/v2\/media\/304769"}],"wp:attachment":[{"href":"https:\/\/www.saastr.com\/wp-json\/wp\/v2\/media?parent=304250"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.saastr.com\/wp-json\/wp\/v2\/categories?post=304250"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.saastr.com\/wp-json\/wp\/v2\/tags?post=304250"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}