{"id":307795,"date":"2025-03-09T05:59:43","date_gmt":"2025-03-09T12:59:43","guid":{"rendered":"https:\/\/www.saastr.com\/?p=307795"},"modified":"2025-03-09T09:47:49","modified_gmt":"2025-03-09T16:47:49","slug":"10-key-lessons-from-calendlys-cpo-and-head-of-ux-on-building-ai-that-actually-works","status":"publish","type":"post","link":"https:\/\/www.saastr.com\/10-key-lessons-from-calendlys-cpo-and-head-of-ux-on-building-ai-that-actually-works\/","title":{"rendered":"Building AI that Actually Works: 10 Key Lessons from Calendly&#8217;s CPO and Head of UX"},"content":{"rendered":"<h2 class=\"text-xl font-bold text-text-200 mt-1 -mb-0.5\">Navigating the AI Transformation Journey<\/h2>\n<p class=\"whitespace-pre-wrap break-words\">Calendly is taking a comprehensive approach to AI implementation across its entire customer experience &#8211; not just within the product itself. As former CPO Steven Shu explains, &#8220;AI has the power to transform the customer experience within an app, across apps, and in every way that products overlap with human experience.&#8221;<\/p>\n<p><iframe title=\"How to Uplevel Your Customer Experience with AI with Calendy&#039;s CPO and Head of User Experience\" width=\"1080\" height=\"608\" data-src=\"https:\/\/www.youtube.com\/embed\/K3ngzdWIyHg?feature=oembed&#038;enablejsapi=1&#038;origin=https:\/\/www.saastr.com\"  allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" class=\"lazyload\" data-load-mode=\"1\"><\/iframe><\/p>\n<h2 class=\"text-xl font-bold text-text-200 mt-1 -mb-0.5\">Bios:<\/h2>\n<p class=\"whitespace-pre-wrap break-words\"><span style=\"text-decoration: underline;\"><strong>Jess Clark, Head of User Experience at Calendly<\/strong><\/span> Jess leads Calendly&#8217;s user experience initiatives, working closely with Steven to create intuitive scheduling experiences that help people connect more efficiently and achieve their desired outcomes.<\/p>\n<p><span style=\"text-decoration: underline;\"><strong>Steven Shu, Former Chief Product Officer at Calendly<\/strong> <\/span>Steven brought over 8 years of AI expertise to Calendly. Previously, he led design teams at LinkedIn where he built recommendation products for product onboarding and developed AI chatbots. His background combines deep product strategy with practical AI implementation experience.<\/p>\n<h2 class=\"text-xl font-bold text-text-200 mt-1 -mb-0.5\">4 Unexpected Learnings:<\/h2>\n<ol class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-decimal space-y-1.5 pl-7\">\n<li class=\"whitespace-normal break-words\"><span style=\"text-decoration: underline;\"><strong>Parallel AI experiences often fail<\/strong><\/span>: Calendly&#8217;s experiment with a conversational scheduling chatbot couldn&#8217;t retain users because the original experience was more efficient. Building separate AI interfaces can create unnecessary tech debt and learning curves.<\/li>\n<li class=\"whitespace-normal break-words\"><span style=\"text-decoration: underline;\"><strong>Meeting intensity KPI challenge<\/strong><\/span>: Sometimes AI efficiencies can reduce a company&#8217;s core metrics (like Calendly&#8217;s &#8220;meeting intensity&#8221;), requiring leadership to make conscientious decisions about value tradeoffs.<\/li>\n<li class=\"whitespace-normal break-words\"><span style=\"text-decoration: underline;\"><strong>Don&#8217;t fix what isn&#8217;t broken<\/strong><\/span>: When something in your app already works well and delights users, don&#8217;t force AI into it just for the sake of innovation.<\/li>\n<li class=\"whitespace-normal break-words\"><span style=\"text-decoration: underline;\"><strong>The 86% loyalty factor<\/strong><\/span>: Companies that provide strong onboarding and continuous educational experiences see 86% higher customer loyalty rates &#8211; making AI-powered personalization a critical retention tool.<\/li>\n<\/ol>\n<h2 class=\"text-xl font-bold text-text-200 mt-1 -mb-0.5\">The Cold Start Problem with AI in SaaS<\/h2>\n<p class=\"whitespace-pre-wrap break-words\">We&#8217;re all trying to figure out AI. But here&#8217;s the thing &#8211; most enterprise AI initiatives are failing because they&#8217;re not becoming part of users&#8217; daily workflows and habits. That&#8217;s what Calendly&#8217;s leadership team discovered as they embarked on their AI journey.<\/p>\n<h2 class=\"text-xl font-bold text-text-200 mt-1 -mb-0.5\">So What&#8217;s Working? A Few Key Learning From 20m+ Users<\/h2>\n<p class=\"whitespace-pre-wrap break-words\">Calendly has grown to 20m+ users by obsessing over scheduling workflows. When they started adding AI, here&#8217;s what they learned works:<\/p>\n<p><span class=\"embed-youtube\" style=\"text-align:center; display: block;\"><iframe class=\"youtube-player lazyload\" width=\"1080\" height=\"608\" data-src=\"https:\/\/www.youtube.com\/embed\/0gm5nXpUn0A?version=3&#038;rel=1&#038;showsearch=0&#038;showinfo=1&#038;iv_load_policy=1&#038;fs=1&#038;hl=en-US&#038;autohide=2&#038;wmode=transparent\" allowfullscreen=\"true\" style=\"border:0;\" sandbox=\"allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" data-load-mode=\"1\"><\/iframe><\/span><\/p>\n<h3 class=\"text-lg font-bold text-text-200 mt-1 -mb-1.5\">1. Solve Real Problems, Not AI Demo-ware<\/h3>\n<p class=\"whitespace-pre-wrap break-words\">The reality? Users don&#8217;t care about AI. They care about productivity. Calendly found their AI initiatives only stuck when they:<\/p>\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\n<li class=\"whitespace-normal break-words\">Targeted specific, high-friction workflows users struggled with daily<\/li>\n<li class=\"whitespace-normal break-words\">Focused on measurable productivity gains<\/li>\n<li class=\"whitespace-normal break-words\">Integrated seamlessly into existing product experiences<\/li>\n<\/ul>\n<h3 class=\"text-lg font-bold text-text-200 mt-1 -mb-1.5\">2. Don&#8217;t Build Parallel AI Products<\/h3>\n<p class=\"whitespace-pre-wrap break-words\">A classic mistake? Building separate AI experiences that force users to learn new workflows. When Calendly tried this with an AI scheduling chatbot, adoption cratered. Users preferred their existing, efficient core product.<\/p>\n<h3 class=\"text-lg font-bold text-text-200 mt-1 -mb-1.5\">3. The New AI ROI Framework<\/h3>\n<p class=\"whitespace-pre-wrap break-words\">Before investing in AI, Calendly&#8217;s team evaluates four key factors:<\/p>\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\n<li class=\"whitespace-normal break-words\">Customer value (will this meaningfully improve outcomes?)<\/li>\n<li class=\"whitespace-normal break-words\">Cost structure (can we sustainably deliver this?)<\/li>\n<li class=\"whitespace-normal break-words\">Data quality requirements<\/li>\n<li class=\"whitespace-normal break-words\">User experience impact<\/li>\n<\/ul>\n<h3 class=\"text-lg font-bold text-text-200 mt-1 -mb-1.5\">4. Personalization at Scale is the Real AI Win<\/h3>\n<p class=\"whitespace-pre-wrap break-words\">Here&#8217;s what&#8217;s actually working with AI at Calendly:<\/p>\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\n<li class=\"whitespace-normal break-words\">Automatically surfacing relevant features based on usage patterns<\/li>\n<li class=\"whitespace-normal break-words\">Personalizing the experience across all touchpoints (product, support, marketing)<\/li>\n<li class=\"whitespace-normal break-words\">Using AI to rapidly understand customer segments and needs<\/li>\n<\/ul>\n<h3 class=\"text-lg font-bold text-text-200 mt-1 -mb-1.5\">5. Measure What Matters<\/h3>\n<p class=\"whitespace-pre-wrap break-words\">The metrics that matter for AI success:<\/p>\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\n<li class=\"whitespace-normal break-words\">User engagement with AI features<\/li>\n<li class=\"whitespace-normal break-words\">Task completion rates<\/li>\n<li class=\"whitespace-normal break-words\">Impact on core product metrics (careful: sometimes AI properly reducing usage is good)<\/li>\n<li class=\"whitespace-normal break-words\">Customer churn and expansion rates<\/li>\n<\/ul>\n<h3 class=\"text-lg font-bold text-text-200 mt-1 -mb-1.5\">6. Data Architecture Makes or Breaks AI Success<\/h3>\n<p class=\"whitespace-pre-wrap break-words\">The unsexy truth? Your AI is only as good as your data infrastructure. Calendly found that:<\/p>\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\n<li class=\"whitespace-normal break-words\">A unified data architecture is crucial for consistent AI experiences<\/li>\n<li class=\"whitespace-normal break-words\">AI agents need to &#8220;speak the same language&#8221; across touchpoints<\/li>\n<li class=\"whitespace-normal break-words\">Clean, structured data matters more than algorithm sophistication<\/li>\n<\/ul>\n<h3 class=\"text-lg font-bold text-text-200 mt-1 -mb-1.5\">7. The Multi-Channel AI Experience is Critical<\/h3>\n<p class=\"whitespace-pre-wrap break-words\">Don&#8217;t just think product. Calendly&#8217;s winning approach:<\/p>\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\n<li class=\"whitespace-normal break-words\">Unified AI voice across support, marketing, and product<\/li>\n<li class=\"whitespace-normal break-words\">Consistent personalization across all channels<\/li>\n<li class=\"whitespace-normal break-words\">Training AI on company style guides for brand consistency<\/li>\n<\/ul>\n<h3 class=\"text-lg font-bold text-text-200 mt-1 -mb-1.5\">8. Cost Management is the Hidden AI Challenge<\/h3>\n<p class=\"whitespace-pre-wrap break-words\">Real talk on AI economics:<\/p>\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\n<li class=\"whitespace-normal break-words\">GenAI costs can explode at scale<\/li>\n<li class=\"whitespace-normal break-words\">Be strategic about what features to monetize vs include<\/li>\n<li class=\"whitespace-normal break-words\">Consider building hybrid approaches for cost-intensive features<\/li>\n<\/ul>\n<h3 class=\"text-lg font-bold text-text-200 mt-1 -mb-1.5\">9. The &#8220;Invisible AI&#8221; Principle<\/h3>\n<p class=\"whitespace-pre-wrap break-words\">Key insight: Users are getting AI fatigue. Calendly&#8217;s approach:<\/p>\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\n<li class=\"whitespace-normal break-words\">Make AI invisible when it&#8217;s working well<\/li>\n<li class=\"whitespace-normal break-words\">Only surface AI explicitly when user trust is needed<\/li>\n<li class=\"whitespace-normal break-words\">Focus on outcomes, not the AI itself<\/li>\n<\/ul>\n<h3 class=\"text-lg font-bold text-text-200 mt-1 -mb-1.5\">10. Continuous Education is the New Retention Strategy<\/h3>\n<p class=\"whitespace-pre-wrap break-words\">86% of customers stay loyal to brands offering educational experiences. Calendly&#8217;s winning formula:<\/p>\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\n<li class=\"whitespace-normal break-words\">AI-powered contextual feature discovery<\/li>\n<li class=\"whitespace-normal break-words\">Personalized learning paths based on usage patterns<\/li>\n<li class=\"whitespace-normal break-words\">Just-in-time education at key moments<\/li>\n<\/ul>\n<p><iframe title=\"Join SaaStr Annual 2025: Must-Attend Event for SaaS Growth &amp; Scaling l May 13-15, San Francisco Bay\" width=\"1080\" height=\"608\" data-src=\"https:\/\/www.youtube.com\/embed\/SFrql-8V_P0?feature=oembed&#038;enablejsapi=1&#038;origin=https:\/\/www.saastr.com\"  allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" class=\"lazyload\" data-load-mode=\"1\"><\/iframe><\/p>\n<p><a href=\"http:\/\/www.saastrannual.com\"><img data-recalc-dims=\"1\" decoding=\"async\" class=\"aligncenter size-full wp-image-307376 lazyload\" data-src=\"https:\/\/i0.wp.com\/www.saastr.com\/wp-content\/uploads\/2025\/01\/Screenshot-2025-01-22-at-9.13.14%E2%80%AFAM.png?resize=918%2C196&#038;quality=70&#038;ssl=1\" alt=\"\" width=\"918\" height=\"196\" data-srcset=\"https:\/\/i0.wp.com\/www.saastr.com\/wp-content\/uploads\/2025\/01\/Screenshot-2025-01-22-at-9.13.14%E2%80%AFAM.png?w=918&amp;quality=70&amp;ssl=1 918w, https:\/\/i0.wp.com\/www.saastr.com\/wp-content\/uploads\/2025\/01\/Screenshot-2025-01-22-at-9.13.14%E2%80%AFAM.png?resize=600%2C128&amp;quality=70&amp;ssl=1 600w, https:\/\/i0.wp.com\/www.saastr.com\/wp-content\/uploads\/2025\/01\/Screenshot-2025-01-22-at-9.13.14%E2%80%AFAM.png?resize=768%2C164&amp;quality=70&amp;ssl=1 768w, https:\/\/i0.wp.com\/www.saastr.com\/wp-content\/uploads\/2025\/01\/Screenshot-2025-01-22-at-9.13.14%E2%80%AFAM.png?resize=480%2C102&amp;quality=70&amp;ssl=1 480w\" data-sizes=\"(max-width: 918px) 100vw, 918px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 918px; --smush-placeholder-aspect-ratio: 918\/196;\" \/><noscript><img data-recalc-dims=\"1\" decoding=\"async\" class=\"aligncenter size-full wp-image-307376\" src=\"https:\/\/i0.wp.com\/www.saastr.com\/wp-content\/uploads\/2025\/01\/Screenshot-2025-01-22-at-9.13.14%E2%80%AFAM.png?resize=918%2C196&#038;quality=70&#038;ssl=1\" alt=\"\" width=\"918\" height=\"196\" srcset=\"https:\/\/i0.wp.com\/www.saastr.com\/wp-content\/uploads\/2025\/01\/Screenshot-2025-01-22-at-9.13.14%E2%80%AFAM.png?w=918&amp;quality=70&amp;ssl=1 918w, https:\/\/i0.wp.com\/www.saastr.com\/wp-content\/uploads\/2025\/01\/Screenshot-2025-01-22-at-9.13.14%E2%80%AFAM.png?resize=600%2C128&amp;quality=70&amp;ssl=1 600w, https:\/\/i0.wp.com\/www.saastr.com\/wp-content\/uploads\/2025\/01\/Screenshot-2025-01-22-at-9.13.14%E2%80%AFAM.png?resize=768%2C164&amp;quality=70&amp;ssl=1 768w, https:\/\/i0.wp.com\/www.saastr.com\/wp-content\/uploads\/2025\/01\/Screenshot-2025-01-22-at-9.13.14%E2%80%AFAM.png?resize=480%2C102&amp;quality=70&amp;ssl=1 480w\" sizes=\"(max-width: 918px) 100vw, 918px\" \/><\/noscript><\/a><\/p>\n<h2 class=\"text-xl font-bold text-text-200 mt-1 -mb-0.5\">4 Things That Didn&#8217;t Work Well in AI at Calendly<\/h2>\n<ol class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-decimal space-y-1.5 pl-7\">\n<li class=\"whitespace-normal break-words\"><span style=\"text-decoration: underline;\"><strong>Conversational Scheduling Chatbot<\/strong><\/span>: Their attempt to implement a conversational interface for scheduling ultimately failed to gain traction. Users consistently preferred the original, more streamlined scheduling experience, demonstrating that sometimes the non-AI solution is actually more efficient and user-friendly.<\/li>\n<li class=\"whitespace-normal break-words\"><span style=\"text-decoration: underline;\"><strong>Generic AI Recommendations<\/strong><\/span>: Early attempts at providing AI-driven suggestions without sufficient personalization or context awareness led to low adoption rates. As Shu notes, &#8220;Customers quickly dismissed features that didn&#8217;t clearly understand their specific use case or scheduling patterns.&#8221;<\/li>\n<li class=\"whitespace-normal break-words\"><span style=\"text-decoration: underline;\"><strong>Over-branding AI Features<\/strong><\/span>: Initially, Calendly prominently labeled and marketed their AI features, which created heightened expectations. &#8220;We found users actually became more critical of features explicitly branded as &#8216;AI-powered,'&#8221; explains Clark. &#8220;The moment we stopped emphasizing the AI and just focused on the value, adoption improved.&#8221;<\/li>\n<li class=\"whitespace-normal break-words\"><span style=\"text-decoration: underline;\"><strong>Cross-channel Consistency<\/strong><\/span>: Maintaining a consistent voice, tone and knowledge base across different AI touchpoints proved challenging. &#8220;Our first attempts at implementing AI across customer support, product tours, and in-app assistance created disconnected experiences where the AI seemed to have different personalities and knowledge levels depending on where you encountered it,&#8221; admits Shu. This underscored the importance of a unified data architecture and comprehensive training approach.<\/li>\n<\/ol>\n<p class=\"whitespace-pre-wrap break-words\">Most importantly, the product must maintain a genuine product-market fit with customers. As Shu concludes, &#8220;Gathering feedback early and often is crucial to making informed decisions about investments that yield returns for the customer.&#8221;<\/p>\n<p class=\"whitespace-pre-wrap break-words\">The companies that will win in the AI era are those that prioritize problems that truly matter to customers, maintain consistently high quality experiences, and take a holistic approach to every customer touchpoint with their brand.<\/p>\n<p><iframe title=\"How to Uplevel Your Customer Experience with AI with Calendy&#039;s CPO and Head of User Experience\" width=\"1080\" height=\"608\" data-src=\"https:\/\/www.youtube.com\/embed\/K3ngzdWIyHg?feature=oembed&#038;enablejsapi=1&#038;origin=https:\/\/www.saastr.com\"  allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" class=\"lazyload\" data-load-mode=\"1\"><\/iframe><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Navigating the AI Transformation Journey Calendly is taking a comprehensive approach to AI implementation across its entire customer experience &#8211; not just within the product itself. As former CPO Steven Shu explains, &#8220;AI has the power to transform the customer experience within an app, across apps, and in every way that products overlap with human&#8230; <br \/><a class=\"more-link fade\" href=\"https:\/\/www.saastr.com\/10-key-lessons-from-calendlys-cpo-and-head-of-ux-on-building-ai-that-actually-works\/\">Continue Reading<\/a><\/p>\n","protected":false},"author":19,"featured_media":307798,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","om_disable_all_campaigns":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"_wpscp_schedule_draft_date":"","_wpscp_schedule_republish_date":"","_wpscppro_advance_schedule":false,"_wpscppro_advance_schedule_date":"","_wpscppro_custom_social_share_image":0,"_facebook_share_type":"","_twitter_share_type":"","_linkedin_share_type":"","_pinterest_share_type":"","_linkedin_share_type_page":"","_instagram_share_type":"","_medium_share_type":"","_threads_share_type":"","_selected_social_profile":[]},"categories":[24898,31,24987],"tags":[],"class_list":["post-307795","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ai","category-blog-posts","category-saastr-ai"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"https:\/\/i0.wp.com\/www.saastr.com\/wp-content\/uploads\/2025\/03\/calcpo-scaled.jpg?fit=1000%2C563&quality=70&ssl=1","jetpack_shortlink":"https:\/\/wp.me\/p5oib2-1i4r","jetpack_sharing_enabled":true,"fifu_image_url":"https:\/\/www.saastr.com\/wp-content\/uploads\/2025\/01\/Screenshot-2025-01-22-at-9.13.14\u202fAM.png","_links":{"self":[{"href":"https:\/\/www.saastr.com\/wp-json\/wp\/v2\/posts\/307795","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.saastr.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.saastr.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.saastr.com\/wp-json\/wp\/v2\/users\/19"}],"replies":[{"embeddable":true,"href":"https:\/\/www.saastr.com\/wp-json\/wp\/v2\/comments?post=307795"}],"version-history":[{"count":8,"href":"https:\/\/www.saastr.com\/wp-json\/wp\/v2\/posts\/307795\/revisions"}],"predecessor-version":[{"id":309837,"href":"https:\/\/www.saastr.com\/wp-json\/wp\/v2\/posts\/307795\/revisions\/309837"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.saastr.com\/wp-json\/wp\/v2\/media\/307798"}],"wp:attachment":[{"href":"https:\/\/www.saastr.com\/wp-json\/wp\/v2\/media?parent=307795"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.saastr.com\/wp-json\/wp\/v2\/categories?post=307795"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.saastr.com\/wp-json\/wp\/v2\/tags?post=307795"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}