{"id":310886,"date":"2025-04-02T07:09:40","date_gmt":"2025-04-02T14:09:40","guid":{"rendered":"https:\/\/www.saastr.com\/?p=310886"},"modified":"2025-04-02T09:16:50","modified_gmt":"2025-04-02T16:16:50","slug":"5-interesting-learnings-from-freshworks-at-800000000-in-arr","status":"publish","type":"post","link":"https:\/\/www.saastr.com\/5-interesting-learnings-from-freshworks-at-800000000-in-arr\/","title":{"rendered":"5 Interesting Learnings from Freshworks at $800,000,000 in ARR"},"content":{"rendered":"

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So Freshworks started off as a low-end Zendesk competitor (Freshdesk), but relatively early expanded into a broader suite of related products for service and support, and most of its growth today is fueled by its lower-end competitor to ServiceNow, it’s “EX” products.\u00a0 As you can see below, it went aggressively multiproduct by Year 4:<\/p>\n

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The support space has been turned upside down by AI, with as much as 40% of all support issues now handled by AI at many leaders.\u00a0 It’s one of the fastest-changing spaces in B2B.<\/p>\n

And Freshworks has itself evolved.\u00a0 Today it’s at:<\/h3>\n